Currently, in the Vietnamese market, freight transportation services using containers still primarily operate through traditional methods, which can be difficult to control and prone to damage and loss of property. Therefore, it can be said that transportation support services through mobile apps are very suitable for the current trend, as customers are still very busy with their work. The businesses implementing this type of service in Ho Chi Minh City are mostly small and medium-sized enterprises, focusing on transporting goods to only a few provinces within the country and have not invested much in supporting vehicles and staff because this type of service is still relatively new and not highly competitive.