Article 1. General Regulations

1.1. This information security policy (hereinafter referred to as “Privacy Policy”) is issued by Cacon Joint Stock Company, tax code: 0318138761, address at: 68 B2 street, SaLa urban area, An Loi ward. Winter . Thu Duc City (hereinafter referred to as “ Cacon ”), is applicable to any organization or individual, including but not limited to: customers (buyers), traders (sellers), financial drivers, transport businesses/cooperatives (hereinafter referred to as “ Users ”) when accessing, registering, using Cacon products, services, websites or applications (hereinafter referred to as Cacon applications). “ Cacon Website/Application ”).

1.2. This Privacy Policy is published by Cacon at the website address:  https://cacon.vn/chinh-sach-bao-mat . This Privacy Policy may be amended and supplemented by Cacon from time to time. Users need to regularly visit this website address to update such amendments and supplements.

1.3. Cacon recognizes the importance of User Data that Users have entrusted to Cacon and believes that Cacon is responsible for appropriately managing, protecting and processing its User Data. This Privacy Policy helps Users understand how Cacon collects, uses, discloses and/or processes User Data that it has provided to Cacon and/or stores User Data about Users, whether now or in the future, as well as to help Users make informed decisions before providing Cacon with any of their User Data.

1.4. This Privacy Policy concerns the collection, processing, use, disclosure and storage of User Data by Cacon and/or its subsidiaries, affiliates, affiliates, and affiliated entities. associated with Cacon, managers, partners, employees, employees or consultants of Cacon (hereinafter collectively referred to as ” Representatives “). User Data includes information and data about Users that Cacon holds or collects directly or indirectly from what Users provide to Cacon, or information collected through Users’ access. , register, provide/use Cacon products, services, websites/applications, or from appropriate sources of information and data according to the provisions of law.

Article 2. Consent and Withdrawal of Consent to Collect, Process, Use, and Store User Data

2.1. By accessing, registering, using Cacon products, services, websites/applications, Users acknowledge, accept and agree to the provisions of this Privacy Policy, and Users hereby agree to , allows Cacon and/or Representatives to collect, process, use, disclose, and store User Data in accordance with the provisions of this Privacy Policy. If Users do not agree to allow Cacon to collect, process, use, disclose and store their User Data as stipulated in this Privacy Policy, Users please do not/stop using the products. Cacon’s products, services, websites/applications.

2.2. The User may withdraw consent to allow Cacon and/or the Representative to collect, process, use User Data or request Cacon and/or the Representative to delete User Data by sending notice. inform Cacon about this. In this case, the User notes that the withdrawal of consent will not affect the lawfulness of the previous collection, use, processing of User Data on the basis of his consent. , and User Data will continue to be stored in accordance with current laws. In addition, when Users refuse to provide or provide incomplete or inaccurate information or comply with legal obligations, Cacon may not be able to provide Users with products and services. Full service and quality as declared.

2.3. The User agrees not to provide Cacon/Representative with any information that is inaccurate or misleading and the User agrees to notify Cacon of any such inaccurate information or when there is any discrepancy. change your information.

2.4. Users should be aware that the internet is not a secure form of communication, and all risks associated with sending and receiving information via the internet include the risk of unauthorized access and interference by third parties. . Information transmitted via the internet may have to be transmitted across many countries and territories (even when the sender and recipient reside in the same country or territory), including some countries and territories. territories where the laws on privacy and data protection are not as complete as the laws in the country or territory in which the User resides. Cacon/Representative is not responsible or liable for the confidentiality, security or integrity of the User’s User Data as it is transmitted over the internet.

Article 3. Privacy Principles

3.1. Cacon commits to comply with the following principles in the process of collecting, processing, using and disclosing User Data:

1. a) Collect User Data necessary for the collection purposes in this Privacy Policy;
2. b) User Data is processed lawfully, fairly, transparently and in accordance with current applicable laws.
3. c) User Data is collected for a specific, clear, lawful purpose and will not be processed other than the purposes stated in this Privacy Policy and in accordance with current applicable laws. .
4. d) Our User Data is stored appropriately and to the extent necessary for the purpose of processing in accordance with applicable applicable laws.
5. e) Apply technical and organizational measures in accordance with applicable legal regulations to ensure the security of User Data to an appropriate level, including measures to protect against access unauthorized or illegal User Data and accidental destruction, loss, or damage.

3.2. In addition to the above regulations, Cacon commits to comply with other principles prescribed by law on User Data protection, especially regulations related to the rights of User Data owners.

Article 4. Scope of User Data Collection

Cacon collects Users’ User Data from various sources listed below. Cacon can collect, link and combine User Data of Users, creating the best conditions for Users to provide/use Cacon products, services, websites/applications.

4.1. Collect User Data when Users provide it to Cacon

1. a) Name, identity card number/citizen identification card/passport and other identifying information;
2. b) Contact information such as: phone number, mailing address, email address, fax number; permanent residence, temporary address, or other residential address, personal email address, preferences, other information related to special requests from Users.
3. c) Information such as documents/requests for declaration and registration from Cacon so that Users are eligible to provide/use Cacon’s products and services.
4. d) Credit or debit card information such as cardholder name, card number, expiration date, authentication code.
5. e) Information exchanged, feedback, and answers between Cacon and the User when the User contacts Cacon via channels: phone, email, text, … or vice versa (Cacon contacts the User).
6. f) Information related to social networks: depending on the settings of the social network that the User uses, Cacon may receive information (aliases, images, videos, articles, …) from publishers. provide the User’s social network when the User uses a social network account to connect, participate, register to access the Cacon website/application.
7. g) Sensitive information and data according to inherent characteristics and general recognition such as: nationality, criminal record, biometric data, health, education, finance, employment… are only collected this information when the User agrees or when Cacon strictly complies with the relevant applicable laws and this Privacy Policy.
8. h) Information that the User agrees to provide to Cacon through programs and events that the User agrees to declare and provide to Cacon/Representative.

4.2. Collecting User Data when Users use Cacon products, services, websites/applications:

1. a) Transaction information (time, location, distance, trip itinerary…).
2. b) Payment information (amount, form, time, … payment).
3. c) Evaluate and comment on Users’ provision/use of services.
4. d) User Location.
5. e) Information about configuration, software, hardware, … devices used to access the Cacon website/application.
6. f) Exchange and feedback between the User and Cacon, the service provider partner with Cacon during the process of using the service and accessing the Cacon website/application.

4.3. Collect User Data from other information and data sources:

In addition to the sources providing User Data as specified in Clauses 4.1 and 4.2 of this Article, Cacon collects User Data from other sources in accordance with legal regulations on User Data protection, especially regulations related to the rights of User Data owners, including but not limited to:

1. a) From third parties authorized to provide and disclose User Data of Users;
2. b) From publicly available data sources;
3. c) From a competent state agency;
4. d) From member units, dependent units, affiliated units, partners, and other service providers of Cacon.

4.4. To the extent permitted by law, Cacon may record, record and monitor electronic communications between Users and Cacon to ensure compliance with legal and regulatory obligations and policies. internal to Cacon for the purposes of collecting User Data

Article 5. Purpose of Collecting User Data

5.1. Providing products and services to Users:

1. a) Processing requests for products and services from Users.
2. b) Provide products and services according to the User’s requirements and maintain the User relationship with Cacon.
3. c) Evaluate the suitability when Users register, provide/use products and services.
4. d) Analysis and statistics, including behavioral analysis and personal history.
5. e) Establish, continue and manage relationships with Users and accounts.
6. f) Conduct market research and surveys to improve products and services.
7. g) Provide Users with promotional programs and frequent user programs.
8. h) Offer, obtain, provide, facilitate or maintain insurance or financial solutions and products.
9. i) Cacon/Member unit introduces to Users its value-added products and services/Cacon’s cooperative partners.

5.2. Providing regular customer incentive programs for Users:

Cacon uses User Data to (i) update information about new policies and regulations of the Frequent User program, (ii) send to Users preferential policies and promotions for members, (iii) contact Users to resolve requests from Users, (iv) provide products and services requested by members, (v) manage, analyze and evaluate information data. information on members’ requests to provide appropriate policies, (vi) receive information, contributions, suggestions and complaints from members to improve service quality.

5.3. Implement accounting and tax regulations:

Cacon collects, stores and uses User Data for internal business purposes such as record keeping and compliance with legal obligations on accounting, sales invoices and taxes according to regulations. of current law.

5.4. Customer care and support:

Cacon uses User Data to provide Users with the following User care services: (i) receive information, comments, suggestions and complaints from Users to improve good service quality more, (ii) contact to resolve requests from Users, (iii) perform statistical analysis to develop and improve services and incentives based on personal information and requests of Users. Use, and (iv) support Users faster as well as improve content, website design and Cacon applications, (v) conduct surveys on User satisfaction to better understand User needs , and (vi) resolve User complaints.

5.5. Contact Users

Cacon uses User Data to contact Users via: email, phone calls, SMS, postage; or other forms of notification to provide Cacon services at the User’s request or in case of necessity.

5.6. Direct marketing

For marketing purposes for products and services of Cacon and/or third parties (including but not limited to: cooperation partners; members, dependent units, sponsors of Cacon; (affiliates, joint entities) may sell, market or promote, whether such products or services exist now or may be created in the future. Cacon may make marketing communications to Users via: email, phone calls, SMS, postage, or other forms of notification so that Users receive marketing information.

If the User wants to unsubscribe from processing User Data for marketing purposes, the User can send a notification requesting cancellation via the unsubscribe link from receiving marketing information in emails, text messages; Reject incoming calls.

5.7. Research, development and security

Cacon may use User Data that Cacon collects for testing, research, analysis and product and service development. This allows Cacon to understand and analyze Users’ needs and preferences, protect Users’ User Data, improve and enhance safety and security for products, services, websites/applications. Cacon, develops new features, products, services and facilitates financial and insurance solutions…

5.8. Ensure security, safety and legal issues

Cacon uses User’s User Data to protect the safety of Users and others when providing/using services by (i) verifying, checking identification upon request and providing/using using the service, (ii) when Cacon is requested, consulted, recommended, or requested by units, individuals, legal, financial, accounting, auditing, or insurance consultants, ( iii) share the User’s identification information and related information with competent agencies and persons of state agencies according to the provisions of law.

In addition, Cacon uses User Data of Users in connection with division, spin-off, merger, acquisition, joint venture, sale of company assets, consolidation, restructuring, financing, asset transactions business or acquisition of all or part of Cacon’s business.

5.9. For other purposes

1. a) To maintain and manage any software updates and/or other updates and support as may be required from time to time to ensure Cacon products, services, websites/applications works smoothly.
2. b) To prevent or investigate any fraudulent, illegal activities, omissions or misconduct, whether or not they have occurred, related to Users’ use of our products and services. Cacon or not or any issues arising from the User’s relationship with Cacon.
3. c) Any other purpose that Cacon notifies the User at the time requiring the User’s permission or consent or when Cacon has strictly complied with applicable laws and this Privacy Policy.

Article 6. Not Sharing User Data

6.1. Cacon will not provide or share User Data of Users with any third party, except for the cases specified in Clause 6.2 of this Article.

6.2. For implementing one or more of the purposes of collecting User Data stated in this Privacy Policy, Cacon may share User Data in the following cases:

1. a) Cacon’s member units, subsidiaries, branches, and cooperative individuals related to the provision/use of Cacon’s products and services at the request of the User.
2. b) Cooperation partners, marketing partners, and affiliated units related to the provision/use of products and services of cooperative partners and affiliated units introduced and displayed on the website/ Cacon application according to User’s request.
3. c) Cacon’s departments/departments, officers, employees, and agents include but are not limited to: payment processing, support, debt collection, background checks, operations.
4. d) Service providers such as: storage equipment/software providers; data analytics providers; organizations, units, and individuals providing legal advice; organizations, auditing units, and financial consultants.
5. e) Organizations and units implementing programs and events that are linked and co-implemented with Cacon to provide products, services, incentive programs and utilities to Users.
6. f) Courts, specialized state management agencies (including domestic and/or foreign management agencies), judgment enforcement agencies, tax agencies or other competent authorities to which Cacon is authorized require disclosure in accordance with applicable law.
7. g) Any organization or individual who, according to relevant current laws or agreements/contracts/commitments between related parties, allows or requires information to be disclosed to them.

Article 7. Use of Cookies

7.1. Cookies are small data files that are set on Users’ devices when accessing the Cacon website/application or when Users access online advertisements of Cacon or Cacon’s suppliers. Cookies and similar technologies are used to identify Users’ devices for the following purposes:

1. a) Allows Cacon’s server to determine whether the User’s cookie settings are enabled or disabled and from there Cacon can know whether or not the data can be collected from the User.
2. b) Store the User’s access preferences, so that the User does not have to re-select options when returning to the Cacon website or application.
3. c) Temporarily allow Users to carry information between Cacon websites or applications and avoid having to re-enter this information.
4. d) Monitor Users’ access to the Cacon website or application, from which Cacon can compile statistics on new and current visits to the Cacon website or application and evaluate effectiveness. .
5. e) Temporarily store access information to Cacon websites or applications for better user experiences.
6. f) Make the Cacon website or application more practical for the User’s needs.
7. g) Providing online advertisements and incentives on Cacon websites or applications or third parties to attract the interest of Users.

7.2. These cookies may be placed on the User’s device by Cacon or by third parties on behalf of Cacon (for example, advertising networks or service providers such as web traffic analysis services). Most websites or mobile applications are set up to accept cookies. You can still choose to “not accept” cookies by changing your browser and application settings, but if you block all cookies, including strictly necessary cookies, you will It is possible that some functions on the Cacon website or application will not operate properly.

Article 8. Methods for Users to Adjust and Cancel Their User Data and Handle User Complaints

8.1. The User has the right to provide User Data to Cacon and may change that decision at any time.

8.2. Users have the right to check, update, adjust or cancel their User Data by logging into their accounts on Cacon websites/applications (if any) and then editing personal information. mine; or may request access to and/or rectification of User Data, request restriction or cancellation of the processing of your User Data (except where otherwise provided by law, cancellation is not allowed). ) and/or raise any questions regarding your User Data by sending information to Cacon using the contact information in Article 11 of this Privacy Policy.

8.3. In case Users have any questions or complaints about User Data being used for the wrong purpose or the scope of collection and use of User Data that Cacon has informed,

notice or announcement, Users send questions and complaints to Cacon according to the information stated in Article 11 of this Policy for answers and resolution.

Article 9. User Data Storage Period

Cacon will store User Data until the User requests to destroy, delete or prevent access and use of the provided User Data unless applicable law allows or requires User Data. User’s User Data must be stored for a longer period of time or for a specified period of time. Cacon will comply and fulfill its obligation to store User Data according to the law.

Article 10. Linked Electronic Information Sites and Applications

This Cacon Privacy Policy does not apply to websites and affiliated applications of third parties where online advertisements for products, services, websites, applications are placed. Cacon’s applications or for websites and applications of third parties that Cacon does not operate or control.

Article 11. Information Collection and Management Unit

Information about the unit collecting and managing User Data:

– Name of unit: Ca Con Transport Company Limited

– Address: 68 B2 Street, SaLa Urban Area, An Loi Dong Ward. Thu Duc City.

– Business code: 0318138761 issued by the City Department of Planning and Investment. First issued by Ho Chi Minh on November 1, 2023

– Email: Info@Cacon.vn

– Phone: 0901439043

Article 12. Effect and Transition

12.1. This Privacy Policy was amended and supplemented on May 1, 2022. Previously collected, processed, used, disclosed and stored User Data will continue to be collected, processed, used, disclosed and retained in accordance with the provisions of this Privacy Policy. This secret.

12.2. Cacon reserves the right to amend and supplement the terms and conditions of this Privacy Policy at any time by publishing on Cacon’s website and/or Cacon application. By continuing to access, register, or use Cacon products, services, websites or applications after modifications, updates or adjustments to this Privacy Policy, Users agree to accept modifications and additions from Cacon.

Article 13. Instruct customers to delete their accounts from the app

In case the customer feels dissatisfied with the application service and information security. Cacon provides full instructions to help customers delete their accounts from the App in the easiest and fastest way.